Jeffrey Stuhr - Resume | Learning Resources

Background

About

Accomplished Senior System Engineer with extensive experience optimizing IT environments and driving substantial cost savings. Expertise in streamlining Microsoft licensing and implementing security measures that enhance organizational efficiency and data protection. Proven ability to lead complex migrations and transitions, ensuring seamless integration and minimal disruption. Adept at developing strategic solutions tailored to meet business needs, employing innovative technologies and methodologies to enhance performance and compliance. Highly skilled in managing both large-scale device upgrades and intricate network configurations, consistently delivering results that align with corporate objectives.

Work Experience

Senior System Engineer, Spotline
Jan, 2024 - Present
Optimize Microsoft licensing by consolidating assignments through groups, eliminating individual allocations. Implement self-service password reset functionalities via ManageEngine ADSS, incorporating Azure services for secure access and log management. Decommission final on-premises Exchange servers, facilitating the complete transition to the Gmail platform. Disable non-essential Microsoft 365 applications, standardize software usage and promote compliance with authorized tools.
- Saved company $25,474 monthly through strategic licensing adjustments
- Successfully removed 4,500 OneDrive personal SharePoint sites to enhance data management
- Designed and implemented scripted solutions for temporary Entra P1 license assignments during onboarding, reducing licensing costs significantly
- Optimized license allocation by recommending downgrades from M365 E3 to M365 Apps, achieving substantial monthly budget savings
- Scripted Entra P1 license assignment for new hires, reducing long-term licensing costs by $65K annually
- Resolved CrowdStrike Falcon BSOD issues on AWS-hosted systems, achieving a remediation rate of one server per minute
Systems Engineer, Curaleaf
Jan, 2023 - Jan, 20241 year
Administered Azure and Office 365 across multiple subscriptions within a single tenant, ensuring efficient and secure management. Implemented and maintained SSO, streamlining application access and enhancing user experience. Developed and executed ad-hoc PowerShell, KQL, and Graph queries to address dynamic data requirements. Automated onboarding and offboarding workflows via BetterCloud, improving process efficiency and reducing manual intervention. Designed and enforced update policies to ensure compliance with SOC II and PCI-DSS standards.
- Deployed LAPS to over 4K devices, enhancing secure admin rights management
- Upgraded 4K devices from Windows 10 to Windows 11 in 60 days
- Integrated ABM with Intune MDM for over 1K iPad and Mac devices, optimizing device management
- Saved thousands of man-hours with zero-touch Autopilot deployment profiles for new devices and users
- Implemented CIS-compliant policies in Intune, enforcing BitLocker encryption
- Established a systematic approach for testing and deploying new policies across business units
Sr. Technician, IT Enterprise Operations, Pacific Dental Services
May, 2021 - Sep, 20221 year 4 months
Managed user accounts and data for EPIC and QSI/CPS EHRs, serving over 900 dental offices. Supported and resolved technical issues for specialized dental equipment, including x-ray, intraoral, and CEREC machines, with efficiency. Administered OnBase Document Processor with a focus on HL7 messaging. Collaborated with Okta for user memberships and permissions management. Coordinated with department heads to optimize ticketing systems and create dashboards for performance analysis.
- Served as Subject Matter Expert for Freshservice ITSM, Freshchat chatbot, and 1VU x-ray software, supporting over 40K internal users
- Recognized as a go-to resource and trainer within 60 days of onboarding, demonstrating expertise and adaptability
- Transitioned from contractor to full-time employee within 90 days, reflecting commitment and high performance
Technical Support Specialist, Integrated Practice Solutions
Jan, 2021 - May, 20214 months
Managed automated migrations of MSSQL ChiroTouch databases between servers, ensuring seamless transitions for client needs. Installed and maintained ChiroTouch EHR software on both workstations and servers. Provided user support in configuring network settings such as port forwarding and network share mapping. Collaborated with clients to enhance system performance and resolve technical issues efficiently.
- Achieved successful automation of MSSQL database migration, improving client service efficiency
- Addressed 20–35 technical support inquiries daily, delivering prompt resolutions, and maintaining high customer satisfaction
System Engineer, Healthy Technology Solutions
May, 2020 - Dec, 20207 months
Spearheaded the transition of clients' workstations from Windows 7 to Windows 10. Purchased and installed hardware upgrades and new workstations. Hosted and troubleshooted servers within vSphere and ESXi environments. Facilitated seamless client transitions from Webroot Antivirus to Bitdefender, ensuring minimal disruption and enhanced security. Set up and maintained branch office and mobile VPNs using Watchguard and SonicWall firewalls.
- Provided comprehensive IT support for over 40 local businesses in diverse sectors, including construction and healthcare, as a member of an IT team of six
- Successfully supported over 40 local businesses in sectors ranging from construction to healthcare
- Administered on-site and remote management for over 1,600 desktops, laptops, and servers
- Led transition of Active Directory server from 2008 to 2019 while maintaining existing permissions and shares
- Enabled seamless upgrade for over 1600 assets by transitioning from Screenconnect/Connectwise RMM to Kaseya
Technical Support I, Robert Half Technology
Aug, 2018 - Feb, 20201 year 6 months
Led establishment of a managed service provider (MSP) in a pilot program, offering call center insights and detailing areas of responsibility. Utilized CRM tools such as ServiceNow, ServiceDesk, Jira, Oracle, Samanage, and Facebook for ticket management, and employed remote tools like Bomgar, LogMeIn, Kaseya, Comodo, Teams/Skype, and TeamViewer for support. Administered user accounts in O365, Active Directory, Azure, GSuite, and Citrix as a third-party provider. Conducted initial triage and 24/7 NOC monitoring. Oversaw shift operations by managing escalations and facilitating new employee training. Assisted users with authentication issues on VPNs and VDIs and resolved printer issues remotely.
- Successfully launched an MSP pilot program by providing critical call center insights and defining areas of responsibility
- Scaled department from 6 agents to over 40, driving operational growth and team readiness for expanded support needs
Technical Support Specialist, Electronic Transaction Consultants
Jan, 2015 - Jun, 20183 years 5 months
Supervised a team of up to 40 agents, offering QA feedback, training, and performance reviews. Conducted initial triage for multiple state toll programs and leveraged monitoring tools like PRTG, Nagios, New Relic, and Zenos to ensure system efficiency. Created and updated service tickets in ServiceDesk and HEAT to document and resolve technical issues. Managed user accounts by unlocking, resetting passwords, and creating new users in Active Directory and the proprietary RITE system.
- Acted as an intermediary between clients and developers to facilitate effective communication and problem resolution
- Delivered 24/7 support by managing rotating on-call responsibilities every four weeks, promptly addressing emergency calls
- Provided expertise in a proprietary tolling system, offering valuable insights to DBAs, System Administrators, and Developers
- Collaborated with Project Managers to ensure SLA compliance, maintaining operational efficiency and project deliverables

Skills

Microsoft 365
Exchange Online

SharePoint Online

OneDrive for Business

Teams

Power Automate

Power Apps
Microsoft Endpoint Management
SCCM

MEM

Intune

WSUS

WufB
Microsoft Identity
Active Directory

Entra ID

Conditional Access

Lifecycle Workflows
Virtualization & Cloud Computing
VMWare ESXi

Hyper-V

Azure

AWS
Networking & Security
VPNs

SonicWall

Watchguard

SDN

Azure WAF

Azure Firewalls

Network Configuration & Security
Azure Technologies
Azure VMs

AKS

Azure DevOps

Azure Arc

Log Analytics

Azure Functions

Azure Automations

Azure Front Door

Azure Application Proxy

Global Secure Access
Server & Infrastructure
Windows Server

Hyper-V

ESXi

IIS

DNS
Tools & Applications
BetterCloud

TeamViewer

SmartSheets

Keeper

Freshservice

Onbase

Chrome

Edge

Tailscale

Docker

NGINX

PowerShell scripting

Windows Subsystem for Linux
Areas of Expertise
Technical Support & Troubleshooting

IT System Migrations & Transitions

Microsoft Licensing Optimization

Safety Principles & Data Security Standards

Mobile Device Management

Network Configuration & Security

Employee Onboarding & Offboarding

Customer Communications Management

IT Service Management (ITSM)

User Account Management

PowerShell scripting

Performance Management